Currently, we only ship within Pakistan, but we are working on expanding to international
markets.

Orders can be canceled within 24 hours of placement as long as they have not been shipped.
Contact us immediately at info@pinocchiotech.com for cancellations.

If your product arrives damaged, please email info@pinocchiotech.com within 48 hours of
receiving it, along with photos of the damaged item. We will assist you with a replacement or
refund.

Yes! We guarantee that all our products are 100% authentic and sourced directly from
trusted suppliers.

You can sign up for back-in-stock notifications by clicking on the product page. We will
notify you as soon as the item becomes available.

We accept credit/debit cards and cash on delivery (COD) for orders within Pakistan.

Due to hygiene reasons, we cannot accept returns on opened health and beauty products
unless the item is defective or damaged.

Once your order has been shipped, you will receive a tracking number via email. Use this
number to check the status of your delivery.

If you don't receive a confirmation email within 24 hours of placing your order, please check
your spam folder. If you still don’t see it, contact us at info@pinocchiotech.com.

For remote areas, it may take 5-7 business days to receive your order.

Only one discount code can be applied per order. Be sure to use the code that offers the
greatest benefit to you.

When running an e-commerce store in Pakistan, here are important legal guidelines to ensure
compliance:
1. Consumer Protection: Follow local consumer protection laws (e.g., Punjab Consumer
Protection Act, 2005) for transparent policies on returns, refunds, and exchanges.
2. Sales Tax Compliance: If your revenue crosses the required threshold, register for Sales
Tax with the Federal Board of Revenue (FBR).
3. Data Privacy: Ensure your store complies with local data protection norms, including
secure payment methods (SSL encryption).
4. Product Labeling: Health and beauty products must include proper labeling with
ingredients, usage instructions, and warnings according to DRAP (Drug Regulatory
Authority of Pakistan).